Purchases made on the website noccioladellelanghe.it are subject to the provisions of Legislative Decree 206/05, which governs distance contracts, in cases where the delivery of goods occurs at the buyer's home, as these purchases are concluded outside of commercial premises.
The European regulations commonly known as the Right of Withdrawal stipulate that this right can only be exercised by individuals (consumers) acting for purposes that can be considered unrelated to their commercial activities. Therefore, the right of withdrawal cannot be exercised by legal entities or individuals acting for purposes related to a commercial activity.
Purchases made by resellers or individuals who acquire products for resale to third parties are also excluded from the right of withdrawal.
The consumer has the right to withdraw from the contract within 14 days from the receipt of the goods, by returning the item subject to withdrawal to the seller, who will refund the price of the returned goods.
The right of withdrawal does not apply to sealed products that have been opened by the consumer, to custom-made or clearly personalized products, or to products that, by their nature, cannot be returned or are likely to deteriorate or alter rapidly.
The item must be returned to Azienda Agricola Proglio Mario in the condition in which it was received by the customer, with the packaging intact and complete with all accessories that were shipped, and packed in its original packaging. The costs of returning the item to Azienda Agricola Proglio Mario are the responsibility of the customer.
If the right of withdrawal is exercised by the customer in accordance with the provisions contained in this clause, Azienda Agricola Proglio Mario is obliged to refund the amounts paid by the customer for the purchase.
To exercise this right, the following documents and information are required:
- Receipt or original invoice
- In case of partial withdrawal, in addition to the purchase receipt/invoice, a detailed description of the products
- Bank details for the refund transfer
The procedure is as follows:
The communication expressing the intention to withdraw can also be sent via fax, telegram, telex, or email, provided that it is confirmed by registered mail (R.A.) within 48 hours.
The communication must be sent by registered mail (R.A.) within 14 days from the receipt of the goods
The registered letter should be addressed to:
Azienda Agricola Proglio Mario
Via San Sebastiano 7
12055 Diano d’Alba – Cn
Italy
The registered letter must include the declaration of intent to exercise the right of withdrawal, indicating all previously mentioned details (order number, invoice or receipt number, name and description of the product(s) to be withdrawn, bank details).
How to Return the Shipment:
After initiating the withdrawal process, it is necessary to place the original packaging containing the goods into a suitable box to protect the original packaging from any damage, writing, or alteration.
Azienda Agricola Proglio Mario reserves the right to refuse goods that do not comply with the above procedure.
The goods must be shipped at the customer’s expense within a maximum of 20 days from receipt to the following address:
Azienda Agricola Proglio Mario
Via San Sebastiano 7
12055 Diano d’Alba – Cn
Italy
As soon as possible, and in any case within 30 days of receiving the withdrawal notification, Azienda Agricola Proglio Mario will refund the Consumer the amounts paid. The only costs borne by the Customer are those related to the return of the product.